Privacy Policy

Effective Date: February 2, 2026

24/7 Garage Door Repair (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://247garagedoors.ca/ (the “Site”) or use our services.

By accessing the Site or submitting your information, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect information that identifies, relates to, describes, or could reasonably be linked to you (“Personal Information”) to provide our garage door repair and installation services.

A. Information You Provide to Us We collect information you voluntarily provide when you fill out forms on our Site, request a quote, or contact us. This includes:

• Contact Information: Name, email address, phone number, and physical address/service location.

• Service Details: Information regarding your garage door issues, messages, and any images you upload to help us diagnose the problem.

• Consent Data: Your preferences for receiving communications, including SMS/text messages.

B. Information Collected Automatically When you browse our Site, we automatically collect certain technical information using cookies and similar technologies:

• Log Data: IP address, browser type, operating system, referring URLs, and pages visited.

• Device Data: Information about the device you use to access the Site (mobile, desktop, tablet).

• Usage Data: How you interact with our Site, including time spent on pages and click patterns.

2. How We Use Your Information

We use the information we collect for the following purposes:

• Service Delivery: To schedule appointments, provide quotes, perform repairs/installations, and process payments.

• Communication: To contact you regarding your inquiry, send appointment confirmations, and provide updates on technician arrival times.

• Internal Operations: To securely log data (via Google Sheets/Drive) and improve our business processes.

• Marketing and Advertising: To show you relevant ads on third-party platforms (like Google) based on your interest in our services.

3. Cookies and Google Ads

This section is important for our compliance with Google Ads policies.

A. Use of Cookies We use cookies (small text files stored on your device) to enhance your experience, analyze site traffic, and personalize content.

B. Google Analytics & Google Ads We use Google Analytics and Google Ads services to improve our marketing.

• Google Analytics: Helps us understand how visitors use our Site.

• Google Ads Remarketing: This allows us to show ads to you on other websites across the Internet after you have visited our Site. Third-party vendors, including Google, use cookies to serve ads based on your past visits to our website.

C. Opting Out You can opt out of Google’s use of cookies or device identifiers by visiting Google’s Ads Settings. Alternatively, you can opt out of a third-party vendor’s use of cookies by visiting the Network Advertising Initiative opt-out page.

4. SMS/Text Message Privacy

We value your privacy and strictly adhere to carrier requirements regarding SMS marketing.

• Consent: We only send SMS messages to numbers that have explicitly opted-in (e.g., by checking the box on our contact form).

• No Third-Party Sharing for Marketing: Mobile information will not be shared with third parties or affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

• Opt-Out: You may reply STOP to any text message from us to unsubscribe at any time.

5. Data Sharing and Disclosure

We do not sell your personal information. We may share your information only in the following limited circumstances:

• Service Providers: We may share data with trusted third-party vendors who assist us in operating our website and conducting our business (e.g., Google for cloud storage/hosting), provided they agree to keep this information confidential.

• Legal Compliance: We may disclose information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).

6. Data Security

We implement reasonable security measures to protect your personal information. Your form submissions are stored securely within our internal systems (including Google Sheets and Google Drive), and access is restricted to authorized personnel only. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

7. Your Rights

Residents of Canada have certain rights regarding their personal information under PIPEDA. You have the right to:

• Access the personal information we hold about you.

• Request corrections to inaccurate data.

• Request deletion of your data from our records.

To exercise these rights, please contact us at info@247garagedoors.ca.

8. Contact Us

If you have any questions about this Privacy Policy, please contact us:

24/7 Garage Door Repair

• Email: info@247garagedoors.ca

• Phone: (647) 372-0332

• Address: 824 College Manor Dr, Newmarket, ON L3Y 8G6